SyncTrak: Download and Quick Start Guide

4/24/2023

Our premiere device configuration application powered by Suntech Universal Protocol

Features:

Windows based graphical user interface: bench-top access for all models

Rapid development: code free environment for quick device behavior and report customization

Configuration files: export device settings in Suntech's .profile file format for fleetwide OTA updating

Diagnostics: real-time cellular and GNSS status displays, pre-configured popular engineering commands

Advanced functions: Command line entry for all engineering level commands

Click the link below to download:

Download SyncTrak

SyncTrak Quick Start Guide

Steps for SyncTrak installation, operation and network parameter configuration to send device reports to a server.

For complete device configuration information go to: Universal Protocol

1. Required Resources

HW/SW	Product	Part #/SKU	Description	Suntech/Customer
HW	PC	-	Windows 10 recommended	Customer
HW	Suntech device	-	SyncTrak works with ALL Suntech devices	Customer
HW	White USB data cable	SPCH-101012	USB to Micro-USB data cable	Suntech
HW	Ext. 12V DC power supply	-	Required for external powered Suntech models	Customer
SW	SyncTrak	v5.1.1. 6 or newer	~55.7 MB zipped file	Suntech
SW	USB driver	varied	SyncTrak auto-installs device drivers	Suntech

2. Cautions

Category	Detail
	Use standard ESD procedures when accessing device internally.
	Disconnect device from all sources of power (external power, main battery, back-up battery, solar panel, USB data cable etc) before installing a SIM card.
	Some models may require removing PCB board from case to attach data cable. Do not use metal tools. Do not apply twisting/bending stress to PCB board. See the device model’s Quick Start Guide for further details.

3. Installation

3.0.1 Once downloaded to the PC double click the file to unzip then select the SyncTrak application to start installation.

3.0.2 SyncTrak requires access to physical USB ports on the PC. Depending on Windows security settings this may lead to a warning during installation, see Figure 1 below. Click "More info" and select “Run anyway ” in the next window to continue installation, see Figure 2.

Figure 1: Click " More info "

Figure 2: Click "Run anyway"

3.0.3 Once installation is complete navigate to the Suntech/SyncTrak folder on the PC (or desktop shortcut if available) and click the SyncTrak application to start the program, see Figure 3 and 4.

Figure 3: Starting SyncTrak

Figure 4: SyncTrak Welcome screen

4. Connect Device

Steps to connect to SyncTrak common to all device models are shown below.

For detailed instructions on a specific model see the associated Quick Start Guide at: Products

4.1 Power

4.1.1 Install the SIM card before connecting device power source.

4.1.2 Connect the device’s battery or external 12 V DC power source.

4.1.3 Re-chargeable battery-operated device models may require time to re-charge if the battery voltage is too low to operate device.

4.1.4 Some devices may need to be powered On by an external button or use of the SecureSwitch magnetic key.

4.2 Data

Depending on the PC's USB port settings some device models may partially operate if the data cable is connected without a device's power source connected. However for consistent device and SyncTrak operation connect the device’s power source. 4.2.1 Ensure the device is powered On.

4.2.2 Connect the white USB to Micro-USB cable between the PC and the device.

4.2.3 Once connected SyncTrak will switch to the Network Parameters settings tab, see Figure 5.

Graphical user interfaceDescription automatically generated

Figure 5: Example: ST4955 Network Parameters

4.2.4 If SyncTrak does not auto-connect to the device and switch to the Network Parameters tab check the following:

a. Confirm device power is connected and the device is powered On.

b. Click the Comport drop down, select Search as necessary. Select the COMport noted in the device’s Quick Start Guide, click Port Open.

4.2.5 Some legacy devices, older Windows operating systems or atypical SyncTrak installations may require manual download and install of device drivers. As needed identify the model series in the table below and download install the designated device driver attached to this article.

Model Series	Quectel_LTE&5G_Windows_USB_Driver _V2.2.2	en.stsw-stm32102	WIN10_MS_USB_ComPort_Driver_exe _v1.1032.3	WIN7_MS_USB_ComPort_Driver_exe _v1.1032.1
Windows Version	Windows 10 or newer	Windows 10 or newer	Windows 10 or newer	Windows 7
ST4290	✔
ST4300			✔	✔
ST4310			✔	✔
ST4315	✔
ST4335	✔
ST4340			✔	✔
ST4345	✔
ST4500			✔	✔
ST4910		✔
ST4940			✔	✔
ST4950		✔
ST4955LCBW	✔

5. Using SyncTrak

5.0.1 Once connected SyncTrak will display configuration parameters sorted by category. The available parameters displayed will vary depending on device model/firmware, see Figure 6.

A picture containing tableDescription automatically generated

Figure 6: Example: ST4955 using Firmware 1.1.11

1 . COMport connections: COMxx or USB

2 . Model

3 . Firmware revision

4 . Category tabs

5 . Field name and Parameter ID

6 . Field setting (range or dropdown list)

7 . Save Settings

8 . Device response window

9 . Device command line window

5.0.2 The Save Settings button must be clicked to save modified field settings in the current SyncTrak category tab before navigating to a different tab or closing Synctrak. If the Save Settings button is NOT clicked all modified field settings will return to prior values.

5.0.3 Device will return “OK” string in the Device response window indicating success, see Figure 7.

Figure 7: SyncTrak displaying "OK" confirmation

5.0.4 If out of range values or conflicts between parameters occur SyncTrak will display an error message along with the field parameter ID that caused the error, see Figure 8. If this happens review the last change made in SyncTrak and modify as necessary.

Graphical user interface, text, application, emailDescription automatically generated

Figure 8: Example: parameter 1001 (APN) has an error

6. Configure Network Parameters

The following instructions are limited to establishing communication between the device and network/server. All other device settings will be at firmware default values. Category tab, parameters and default settings are subject to change depending on device model and firmware revision.

6.0.1 Navigate to the Network Parameters Category tab, refer to Figure 9 and table below as needed to configure network connection settings.

Figure 9: Network Parameters default values for the ST4955

Parameter Name	Field ID	Field Range	Default Value	Definition	Guidance
Authentication	1000	PAP, CHAP, Automatic, None	Automatic	GPRS/HSPA Authentication for the network connection.	Refer to the carrier for required SIM card authentication. If you know the SIM card’s APN, select None and enter the APN in next parameter, APN(1001).
APN	1001	A-Z, a-z, 0-9, some special characters 100 chars max	blank	Access Point Name (APN) for the carrier/network.	Enter SIM card’s APN if known otherwise if using a major carrier’s sim leave blank and select Automatic in previous parameter Authentication (1000).
User ID	1002	A-Z, a-z, 0-9, some special characters 32 chars max	blank	GPRS/HSPA Access Identification if network requires an ID and password to access.	If no User ID, Password or PIN is required: select None in Authentication (1000) parameter field.
User Password	1003	A-Z, a-z, 0-9 32 char max	blank	Password for GPRS/HSPA Access if your network requires an ID and password to access the network.	If no User ID, Password or PIN is required: select None in Authentication (1000) parameter field.
PIN Number	1004	0-9 8-digit max	blank	PIN number to release PIN lock if it is enabled on the SIM.	If no User ID, Password or PIN is required: select None in Authentication (1000) parameter field.
Server IP	1005	IP format or DNS format: A-Z, a-z, 0-9, hyphen, period 5-64 characters	0.0.0.0	IP address of the Server/Platform where device is to send reports.	Can be a number in IP format or domain name.
Server Port	1006	0-9, 5-digit max	blank	Port number of the Server/Platform where device is to send reports.	-
Server Type	1007	TCP; UDP	TCP	The communication protocol the Server utilizes.	-
Backup Server IP	1008	IP format or DNS format: A-Z, a-z, 0-9, hyphen, period 5-64 characters	0.0.0.0	IP address of the Backup Server/Platform w h ere the device is to send reports if the primary Server IP is not available.	Can be a number in IP format or domain name.
Backup Server Port	1009	0-9, 5-digit max	0	Port number of the Backup Server/Platform where device is to send reports.	-
Backup Server Type	1010	TCP, UDP	TCP	The communication protocol the Server utilizes.	-
UDP ACK	1011	0-3, 1-digit max	0	Enables acknowledge or ‘ACK’ messages sent from the device to the server. Setting to 0 disables ACKs, otherwise enter the calculated bitmap number to select the specific reports to acknowledge.	If using UDP it is *HIGHLY* recommended to use UDP Acknowledgments to ensure no packet or report losses.
Device Port	1012	0-9, 5-digit max	0	When using UDP server type sets the port for receiving commands from the server. If ‘0’ or empty, the device would use port 9000.	-
Scanning Band Mode	1016	Global(Roaming); Country(Mexico); Country(Europe)	Global(Roaming)	Select which cellular communication bands the device will use.	Global (Roaming): LTE M1 and GSM all bands Country (Mexico): LTE M1 Band 4, NB Band 5 and GSM all bands Country (Europe): LTE M1, NB Band 3, 8, 20 and GSM all bands
UDP ACK Formula	1026	USA; LATAM	USA	Select the type of UDP ACK formula used.	Only use LATAM if located Central or South America.
Scan Mode	1054	Only CAT M; CAT M & 2G; Only NB IoT; NB IoT & 2G; Only 2G	Only CAT M	Select which radio access technology the device will use.	In the US it is highly recommended to use Only CAT M.
Server Connection Time	1027	0-9, 4-digit max	10	Time to keep server connection after first data is sent successfully. If the device communicates with UDP server and uses UDP ACK, the counting starts when ACK message of the report is received.	Ensures sufficient connection time to receive data from server. NOTE: This parameter is only used when parameter Power Down Type(1930) is set to Deep Sleep or PSM Sleep.

Click the Save Setting button before next step!

6.0.2 Navigate to the Report Config/Setting tab.

a. ZIP (1055): Select Disable (ascii) or Enable (hexadecimal) report formatting

Click the Save Setting button before next step!

6.0.3 Navigate to the Diagnosis tab.

a. GNSS location fix status:

1. Fixed : Location fix established

2. Not Fixed: Location fix not yet established

3. GPS Turned Off: GNSS module turned off

b. WWAN Status:

1. OK: Device is connected to the carrier network and server

2. Server Communication Error: Device cannot connect to the server, check:

a. Server IP

b. Server Port

3. No Network: Device cannot connect to carrier network, check:

a. APN

b. SIM card installation

c. SIM card activation status

6.0.4 OPTIONAL: Navigate to the Command tab.

a. In the drop-down menu select "StatusReq" and press Save Settings to send a status (STT) report to the Server.

6.0.5 OPTIONAL: Navigate to the Profile tab.

a. Select “Save Profile” to save the current configuration settings as a SyncTrak “Profile”.

b. This file can be used to program other devices via USB or uploaded to Suntech’s SCUTI maintenance server for OTA update.

END OF DOCUMENT